FAQ & Help Center

SHIPPING

We ship all products FREE to international in 8-14 business days (Please allow 2-5 business days for processing).

We ship orders from various warehouses in different location of the world. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.

We ship to all over the world. However, we cannot ship to PO boxes and APO/FPO boxes. Moreover we cannot ship to Alaska, Hawaii, Puerto Rico or military bases in the United State.

We ship orders from our fulfillment warehouses from China or US by international mail. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.

You can expect to receive them on average in 8-14 business days in the US, CA, UK, AU and NZ. For countries other than the US, CA, UK, AU and NZ, please allow 10 to 20 business days for delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email. You can also check your tracking at https://sallyeshop.com/tools/track-your-order

PAYMENT

We offer safe shopping and accept payment via Paypal, Visa, Mastercard, Amex, Discover, GPay and Apple Pay. All products are listed in US Dollars. You can change the currency to your country by the currency dropdown box at the bottom of each page.

Our products are listed in US Dollars. However, you can change to your local currency by using the dropdown box at the bottom of each page.

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

ORDER

First of all, visit our store at: www.sallyeshop.com. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! 

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at cs@sallyeshop.com.

If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: www.sallyeshop.com/policies/refund-policy

Please visit sallyeshop.com/policies/refund-policy for full information on our refund policy.

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